Managed Services

Streamline your performance with ongoing tech support that proactively and swiftly solves the issues of your users and customers.

Boost your business success with expert IT support

The success of your business often relies on how fast you can respond to customer requests and resolve any issues that arise. Our experienced team of IT support specialists is here to help, offering comprehensive services such as serving as the first contact point for your customers and your team, or ensuring regular software and hardware maintenance.

With this support, you will be able to face any changes inside and outside of your organisation.

OUR SERVICES

How we can help

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IT Support and Maintenance

We provide IT Support for live systems, including IT service desk, 1st line support and 2nd line support, securing your business continuity. We guarantee flexibility when customising software, and innovation in developing features to upgrade products.

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Hosting and Infrastructure

We manage and maintain networks and servers, as well as technology tools. We can also provide you with regular system backups – ensuring your security through access controls and firewalls. We also install software and hardware solutions, helping you with updates and patching.

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DevOps Services

DevOps approach to managing IT systems is about integration of development, deployment, maintenance and support of product in single process, that continuously brings value to business. Agile IT system administration enables cost reduction, automation and above all continuous optimisation.

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Cloud Services

We provide maintenance of Cloud Infrastructure hosted on biggest cloud providers (AWS/Azure/Google). Service can be provided in three models, depending on your needs – IaaS, PaaS or SaaS. Our solutions are designed and optimised to be highly scalable and available at all times.

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Backup and Disaster Recovery

We ensure security of your data with backups policies and disaster recovery plans. We offer customisable solutions and even if your data is not stored in cloud, we can back it up using this environment.

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Audits and IT Systems Takeover

Our team can support you in analysing your current IT system to optimise infrastructure, improve IT security and suggest necessary improvements to its architecture. Solution and processes audits can be followed by the system documentation and maintenance takeover.

Case studies

See the success stories of our clients

From monolithic to containerised architecture – app maintenance

Our client, FREEDOM Giuseppe Gangemi, a global fasteners and assembly solutions supplier, was looking to improve the scalability and reduce the infrastructure costs of their GlassCad application. The use of containers and auto-scaling as well as certain AWS solutions allowed us to improve the app’s performance and security. Also, using Terraform allowed for easy management and deployment of the infrastructure across multiple environments, and simplified the entire application stack’s control.

Establishing Centre of Competence with CloudCall

Spyrosoft and CloudCall collaborated to establish a Center of Competence in Poland, focusing on innovation. Spyrosoft experts were present in wide-spread company technologies such as SIP networking, Salesforce, .NET, React, NodeJS, and QA automation. They audited existing solutions, introduced technology upgrades, migration plans, automation, and maintenance for CloudCall.

Customer Service System for a Debt Management Company

The new system was designed as a response to a growing demand from the Company’s customers and the organisation itself for a consistent customer experience across various channels, including the internet, telephone, and SMS. The project involved a workshop to design the application’s information architecture and was implemented using AWS cloud solutions. The system has brought numerous benefits, including faster contact with customers and increased online payments.

Supporting digital transformation at Simplyhealth

Our collaboration with Simplyhealth, a UK healthcare services provider with over 1,000 employees, began in 2019 and expanded to involve 30 team members in projects such as Salesforce development, HealthPlan microservices development, digital communication enhancements, Dental Dashboard changes, and IT support.

Debt management solution for bank customers

One of the largest Polish banks (a part of the Global Bank) needed a solution for restructuring customers’ debts – a place where users can manage their debts, for example, change the payment schedule. The most important element of this project was integrating the solution with an online banking platform and many bank services delivering data across other systems. Thanks to the integrations, a customer stays within the same system and can use online banking features without leaving the Bank’s website.

Ecosystem development for TakTo

TakTo sought to improve customer communication and database management while ensuring a smooth transition without disrupting customer service. Spyrosoft implemented a chatbot, customer dashboard, and migrated data to AWS cloud. The chatbot enhanced customer service and boosted loan applications by 3000 per month. Spyrosoft handled design, development, and maintenance, and the data migration was seamless. Technologies used included AWS, TeamCity, Terraform, with ongoing maintenance and monitoring by Spyrosoft’s team.

Supporting the maritime industry

Our Norwegian client specialises in maritime solutions, specifically electronic displays for cockpits. They wanted to provide their customers with a complete post-sales service, including implementing software improvements and creating personalised functionalities. Our team supported them by handling maintenance, post-sales service, and new functionalities development.

See more case studies

How we do it

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Design

We gather requirements on ways service could bring the biggest value to client and designing service with agreed service levels. Together with clients, we are building processes including ITIL best practices and modern agile approach – simple and efficient.

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Designed service with agreed service levels and KPIs, defined scope and processes to secure business continuity

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Build

Provisioning of environments, transition to cloud or take-over of applications and infrastructure is the next step to service provision. Each IT system needs to be also fully monitored using different tools.

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Live IT System with high availability, disaster recovery and integrated CI/CD tools

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Operate

Providing service on daily basis means managing IT systems and integrating product development, deployment, maintenance and support in a single process. We take ownership and handle all aspects of the service.

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Efficiency, flexibility and transparency each day of service provision

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Optimise

Maximising value with iterative approach based on feedback, optimisation and automation result in a better solution.

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Better service with automated processes, predictive monitoring and simplified processes

Meet our experts

Duncan Johnson

COO of Spyrosoft Ltd.

I’m an experienced technology leader who has operated across many industry sectors and geographical regions, running large professional teams and services. I have multiple years of technology experience, gained in many Customer, Client and Partner/Supplier roles, with a focus on reliable delivery. That is also my main focus with Managed Services at Spyrosoft.

Meet our experts

Filip Rozanski

Head of Managed Services

I am an ITIL Managing Professional with experience in service management. In that time, I’ve worked with application support, operations, and maintenance & delivery teams, on projects of various complexity.

I have experience working in multicultural and remote settings.

At Spyrosoft, I am responsible for governing, improving and expanding the Managed Services offering.