Managed Services

Streamline your performance with ongoing tech support that proactively and swiftly solves the issues of your users and customers.

Boost your business success with expert IT support

The success of your business often relies on how fast you can respond to customer requests and resolve any issues that arise. Our experienced team of IT support specialists is here to help, offering comprehensive services such as serving as the first contact point for your customers and your team, or ensuring regular software and hardware maintenance.

With this support, you will be able to face any changes inside and outside of your organisation.

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Our services

We cover the top challenges in the industry

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Custom cloud solutions

Tailored cloud platforms to meet business objectives, integrating seamlessly with existing systems for operational efficiency and future growth.

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Optimisation strategies

Enhance efficiency and cost-effectiveness by optimising existing infrastructures, ensuring optimal capacity and performance.

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Streamlined ITSM

Simplify and improve IT operations with customised IT Service Management tools and processes for enhanced service delivery and consistency

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Efficient cloud management

Comprehensive management of cloud infrastructure, ensuring security, compliance, and technical support, allowing you to focus on core business activities.

Our guarantees

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Expert guidance and specialised knowledge

Get in-depth insights, ensuring informed decision-making and strategic planning.

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Scalability aligned with your growth

Adapt to evolving demands and ensure that your technological infrastructure grows in tandem with your success.

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Hands-off solution management

Concentrate on core business activities without the burden of day-to-day technical concerns.

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Prompt response to requests

Minimise downtime and keep your operations running smoothly.

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Enabling new capabilitie

Foster innovation and adaptability.

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Improved service performance

Be sure that your technology operates at peak efficiency levels. 

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Service TCO optimisation

Maintain high standards of quality and efficiency.

OUR SERVICES

How we can help

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IT Support and Maintenance

We provide IT Support for live systems, including IT service desk, 1st line support and 2nd line support, securing your business continuity. We guarantee flexibility when customising software, and innovation in developing features to upgrade products.

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Hosting and Infrastructure

We manage and maintain networks and servers, as well as technology tools. We can also provide you with regular system backups – ensuring your security through access controls and firewalls. We also install software and hardware solutions, helping you with updates and patching.

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DevOps Services

DevOps approach to managing IT systems is about integration of development, deployment, maintenance and support of product in single process, that continuously brings value to business. Agile IT system administration enables cost reduction, automation and above all continuous optimisation.

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Cloud Services

We provide maintenance of Cloud Infrastructure hosted on biggest cloud providers (AWS/Azure/Google). Service can be provided in three models, depending on your needs – IaaS, PaaS or SaaS. Our solutions are designed and optimised to be highly scalable and available at all times.

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Backup and Disaster Recovery

We ensure security of your data with backups policies and disaster recovery plans. We offer customisable solutions and even if your data is not stored in cloud, we can back it up using this environment.

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Audits and IT Systems Takeover

Our team can support you in analysing your current IT system to optimise infrastructure, improve IT security and suggest necessary improvements to its architecture. Solution and processes audits can be followed by the system documentation and maintenance takeover.

Case studies

See the success stories of our clients

How we do it

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Design

We gather requirements on ways service could bring the biggest value to client and designing service with agreed service levels. Together with clients, we are building processes including ITIL best practices and modern agile approach – simple and efficient.

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Designed service with agreed service levels and KPIs, defined scope and processes to secure business continuity

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Build

Provisioning of environments, transition to cloud or take-over of applications and infrastructure is the next step to service provision. Each IT system needs to be also fully monitored using different tools.

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Live IT System with high availability, disaster recovery and integrated CI/CD tools

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Operate

Providing service on daily basis means managing IT systems and integrating product development, deployment, maintenance and support in a single process. We take ownership and handle all aspects of the service.

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Efficiency, flexibility and transparency each day of service provision

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Optimise

Maximising value with iterative approach based on feedback, optimisation and automation result in a better solution.

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Better service with automated processes, predictive monitoring and simplified processes

Meet our experts

Duncan Johnson
COO of Spyrosoft Ltd.

I’m an experienced technology leader who has operated across many industry sectors and geographical regions, running large professional teams and services. I have multiple years of technology experience, gained in many Customer, Client and Partner/Supplier roles, with a focus on reliable delivery. That is also my main focus with Managed Services at Spyrosoft.

Duncan Johnson

Meet our experts

Filip Rozanski
Head of Managed Services

I am an ITIL Managing Professional with experience in service management. In that time, I’ve worked with application support, operations, and maintenance & delivery teams, on projects of various complexity.

I have experience working in multicultural and remote settings.

At Spyrosoft, I am responsible for governing, improving and expanding the Managed Services offering.

Filip Rozanski

Let us tackle your problems

Leave your contact details and we will get back to you as soon as possible

Filip Różański Spyrosoft

Filip Rozanski

Head of Managed Services

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