The success of your business often relies on how fast you can respond to customer requests and resolve any issues that arise. Our experienced team of IT support specialists is here to help, offering comprehensive services such as serving as the first contact point for your customers and your team, or ensuring regular maintenance of your software and hardware.
With this support, you will be able to face any changes inside and outside of your organisation.
How we can help
IT support and maintenance
We provide IT support for live systems, including IT service desk, 1st line support and 2nd line support, securing your business continuity. We guarantee flexibility when customising software, and innovation in developing features to upgrade products.
Hosting and infrastructure
We manage and maintain networks and servers, as well as technology tools. We can also provide you with regular system backups – ensuring your security through access controls and firewalls. We also install software and hardware solutions, helping you with updates and patching.
DevOps approach to managing IT Systems is about integration of development, deployment, maintenance and support of product in single process, that continuously brings value to business. Agile IT system administration enables cost reduction, automation and above all continuous optimisation.
We provide maintenance of cloud infrastructure hosted on biggest cloud providers (AWS/Azure/Google). Service can be provided in three models, depending on your needs – IaaS, PaaS or SaaS. Our solutions are designed and optimised to be highly scalable and available at all times.
Backup and Disaster Recovery
We ensure security of your data with backups policies and disaster recovery plans. We offer customisable solutions and even if your data is not stored in cloud, we can back it up using this environment.
Audits and IT Systems takeover
Our team can support you in analysing your current IT System to optimise infrastructure, improve security and suggest necessary improvements to its architecture. Solution and processes audits can be followed by the system documentation and maintenance takeover.
How we do it
We gather requirements on ways service could bring the biggest value to client and designing service with agreed service levels. Together with clients, we are building processes including ITIL best practices and modern agile approach – simple and efficient.
Designed service with agreed service levels and KPIs, defined scope and processes to secure business continuity
Provisioning of environments, transition to cloud or take-over of applications and infrastructure is the next step to service provision. Each IT system needs to be also fully monitored using different tools.
Live IT System with high availability, disaster recovery and integrated CI/CD tools
Providing service on daily basis means managing IT systems and integrating product development, deployment, maintenance and support in a single process. We take ownership and handle all aspects of the service.
Efficiency, flexibility and transparency each day of service provision
Maximising value with iterative approach based on feedback, optimisation and automation result in a better solution.
Better service with automated processes, predictive monitoring and simplified processes
Meet our experts
I’m an experienced technology leader who has operated across many industry sectors and geographical regions, running large professional teams and services. I have multiple years of technology experience, gained in many Customer, Client and Partner/Supplier roles, with a focus on reliable delivery. That is also my main focus with Managed Services at Spyrosoft.
Meet our experts
I am an ITIL Managing Professional with experience in Service Management. In that time, I’ve worked with Application Support, Operations, and Maintenance & Delivery teams, on projects of various complexity.
I have experience in working in multicultural and remote settings.
At Spyrosoft, I am responsible for governing, improving and expanding the Managed Services offering.
LET US TACKLE YOUR PROBLEMS
Problems with maintenance processes?