From a Product Design to a Customer Experience Support Services
As a tech company, we understand the needs of our clients at every stage of the software development cycle: from design, through the engineering process, to maintenance and end user support. Our experts will ensure that your product perfectly matches user needs, is developed with cutting-edge technologies and that your customers always have the best possible experience and ongoing support while using your products.
TAKE YOUR CUSTOMER SERVICE TO NEW HEIGHTS
Spyrosoft goes above and beyond the traditional customer support outsourcing that you’re used to
Cost-effective Customer Support Outsourcing
In digital transformation space, during times of business uncertainty, securing proper talents that will give the best value to your business, proper, cost-effective outsourcing is a key to success.
We know our business, we have great people and skills on-board, and we can hep you to reach your business goals and make your customers happy, with our Customer Support outsourced teams.
Tech Customer Support teams for technological companies & digital products
We are a tech company, we know how digital products work, we can assist your end-customers with all possible inquiries related to your digital products. And we do that with proper human touch.
Your goals and needs are our primary focus. The first step of our cooperation is to acquire in-depth knowledge about your product, its users and the way you want your customers to be served.
Best cost-to-value possible
Customer Support may be challenging to scale. A team big enough to cover an increased intensity of inquiries may not have a full-time engagement when there’s less work. We’ll help you optimise your team’s capacity by working with you on a “priority 2” task backlog.
You can also count on us if you need additional software testing capacities, ecommerce support, or other back-office services.
With our multilingual, international team located on 3 continents – in Europe, South America and Asia – you’ll be able to provide round-the-clock Customer Support and significantly decrease time to resolution.
We are able to respond to your needs quickly
What others say about us
The team at Spyrosoft has not only been a reliable technological partner but has also provided the additional technical expert resources we needed to help scale our digital products faster. We have been able to offer our customers new unique services and reliable, secure applications that were developed on time, within budget, remotely.
The support we’ve been getting from Spyrosoft plays a crucial role in evolving our product whilst helping to lower our local software development costs. The Spyrosoft team have complimented our existing team to ensure our new solutions are built on modern software architecture principles. This has allowed us to introduce additional product features and move at pace in delivering new solutions.
Entrust your Customer Support Service and Software Maintenance to best-in-class experts
Meet our expert
I am a business developer and a team leader with 17 years of professional experience across IT services, consulting and software development areas in many sectors and geographical locations.
Understanding customer needs and proposing solutions that address them best has been a top priority throughout my whole career. My main focus at Spyrosoft is building strong, successful relationships at the executive level that can turn into long-term projects.
My main area of responsibility is to lead our Customer Experience Hub and Low-code Development Platforms services, ensuring that our customers are supported by our top experts at every stage.
Customer experience from a tech company for a tech industry – Interview with Marcin Waleczko