Take your customer service to new heights

Improve end-user satisfaction and meet your KPI’s more efficiently with our premium customer experience services that go above and beyond the traditional customer service outsourcing you’re used to

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Technology expertise

We offer support at Level 1, 2 and 3: from responding to consumers’ queries through troubleshooting tech issues to full software development capability.

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User-centric approach

Human touch is at the core of our customer experience services. Each project is assigned with a dedicated user-facing team of experts.

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Follow-the-sun support model

With our multilingual, international team located on 3 continents – in Europe, South America and Asia – you’ll be able to provide round-the-clock customer service and significantly decrease time to resolution.

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Custom-fit services based on a deep understanding of your business

Your goals and needs are our primary focus. The first step of our cooperation is to acquire in-depth knowledge about your product, its users and the way you want your customers to be served.

Our customer experience services

B2B maintenance

  1. Application support
  2. Infrastructure maintenance
  3. SLA Guaranteed
  4. Monitor & Report
  5. Changes & Improvements
  6. Service Management

End-user support

  1. Voice and non-voice BPO
  2. Customer support
  3. Answering services
  4. Order processing & Direct response report
  5. Data entry and processing
  6. Customer service: email or chat
  7. Online customer support
  8. Other back office services
  9. IT support

Our advantages

Entrust your customer support service and software maintenance to best-in-class Experts

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Specialist technological expertise

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Full-time and worldwide service availability

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Quick response and issue resolution time

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No language barriers

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Meet our experts

Marcin Waleczko
Business Development Director

I am a business developer and a team leader with 16 years of professional experience across IT services, consulting and software development areas in many sectors and geographical locations.

My main focus is building strong, successful relationships at the executive level that can turn into long-term projects.

I am currently working as a Business Development Director at Spyrosoft – delivering new services to the market, with Customer Experience as the latest offering within our portfolio.

LinkedIn

Contact us

Book a free consultation to discuss your customer experience needs
Marcin Waleczko
Business Development Director





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