As a Salesforce Partner we have access to all valuable resources and a wide range of tools that enable us to take full advantage of the immense opportunities offered by Salesforce. Our certified Salesforce experts are dedicated to helping you maximise your commerce potential and optimise Salesforce solutions to align precisely with your business needs.
HOW CAN SALESFORCE MANAGED SERVICES HELP YOU?
Outsourcing Salesforce managed services can help you deal with the following issues:
Insufficient Salesforce ROI
Challenges in recruiting and retaining an internal Salesforce managed services team
Difficulties in scaling the Salesforce environment
High Salesforce maintenance costs
Bottlenecks and gaps within Salesforce CRM
Unsatisfactory Salesforce performance
WHAT ARE THE BENEFITS OF SALESFORCE MANAGED SERVICES?
Salesforce cost optimisation
By optimising the entire Salesforce org to best suit your needs, you can reduce your Salesforce expenses and minimise technical debt. Knowing how important flexibility is, we offer hourly packages for our Salesforce managed services. You can choose what’s best for your business, without the need to maintain an in-house Salesforce team of experts.
Easy access to extensive Salesforce expertise
Within your managed services for Salesforce package, you’ll receive comprehensive, multi-faceted Salesforce consultancy and support from us. To get the best results for each project, we assign a certified Salesforce professional with specialised knowledge and experience for each specific issue. If needed, we can conduct appropriate training to familiarise your users with the system’s capabilities.
Improved Salesforce performance
Forget about downtimes and discrepancies in your Salesforce ecosystem. With managed services for Salesforce, you’ll get rid of any unused functionalities and optimise existing solutions, ensuring seamless scalability for your business. If any bugs occur, our team of Salesforce experts will promptly fix them, making sure they don’t affect your end-users.
You’ll get your Salesforce products systematically updated and primed for upcoming innovations. Our dedicated Salesforce managed services team will help you ensure reliability and improve your Salesforce user experience. Depending on your Salesforce needs, we can develop extra features, add new functionalities, design UX/ UI solutions, analyse collected data, or integrate Salesforce with other business applications.
OUR RANGE OF SERVICES
WHAT DO OUR SALESFORCE MANAGED SERVICES INCLUDE?
Ongoing updates and enhancements
- Developing specific features
- Optimising Salesforce performance
- Adding new functionalities
- Readapting UI & UX to improve overall quality and usability
Salesforce health check & bug fixing
- Identifying, diagnosing, and resolving issues
- Locating errors or unexpected behaviours & analysing their root causes
- Implementing corrective measures
- Integrating Salesforce solutions with other applications and systems to improve conversions and streamline business processes
Salesforce administration & day-to-day management
- Taking care of Salesforce platform administration
- Managing user roles
- Addressing security concerns
- Supporting data management (migrations, deduplication, cleansing)
Salesforce customisation and configuration
- Tailoring and customising the Salesforce platform to optimise system performance and meet specific needs of your organisation
Security and compliance
- Conducitng regular Salesforce health checks
- Protecting data and fixing vulnerabilities
- Establishing and enforcing governance policies
Asset reliability and availability
- Constant system monitoring
- Immediate support to maintain reliability and usability of critical issues
Training and support
- Sharing best practices to help your users get the most out of the Salesforce ecosystem
- Troubleshooting any encountered problems
Optimise your Salesforce performance and maintenance investments
Your Salesforce advisor
We’re a boutique Salesforce consulting partner, combining 15+ years of experience in Salesforce advisory services with comprehensive technological solutions. We design and implement end-to-end Salesforce strategies and workflows to help our customers reach their business goals. Our clients range from mid-sized companies to international brands with multi-million-dollar Salesforce transformations.
OUR COOPERATION MODEL
FLEXIBLE HOURLY PACKAGES
With our flexible hourly packages for Salesforce managed services, you gain direct access to certified Salesforce consulting partners, who can support you in system maintenance, consultancy, training and more.
Starting from 35 hours per month, our individual packages offer the following benefits:
Reduced system maintenance costs
Easy access to various specialists experienced in solving specific issues
Support not only in Salesforce but also in other related IT aspects
Flexibility tailored to your needs
OUR COOPERATION PROCESS STEP BY STEP
You can choose one of our flexible packages for Salesforce managed services, and we’ll build a tailored-made maintenance and support plan for your business.
Here’s an overview of our typical process:
Research & planning
We disccuss your current needs, analyse your Salesforce instance, interview the end-users and outline the Salesforce managed services plan based on our findings.
Design & development
Depending on the defined objectives and scope, our team starts working on specific solutions and processes aimed at maximising your Salesforce investement.
We ask your Product Owner and Salesforce end-users to test new funcionalities and enhacements to ensure they meet your needs.
We deploy the solutions and implement them into your Salesforce platform.
You get round-the-clock solution monitoring and support.
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FREQUENTLY ASKED QUESTIONS
Managed services include outsourcing the ongoing Salesforce management, support, and optimisation to specialised third-party providers. These professional services can include regular system maintenance, updates, customisation, integration with other tools, user training, and troubleshooting to ensure the Salesforce ecosystem operates at its best.
Managed services typically involve a proactive, ongoing partnership where a provider actively manages and maintains specific aspects of a company’s operations, such as Salesforce. Outsourcing might involve delegating particular tasks or projects to an external party but might not include ongoing management or strategic involvement.
An example could be ongoing support for Salesforce, where a Salesforce managed service provider offers continuous monitoring, updates, and support for the Salesforce platform. This might include handling system issues, implementing enhancements, providing regular health checks, and ensuring the platform aligns with the company’s evolving needs.
The cost of managed services for Salesforce can vary significantly based on the scope of Salesforce services needed, the complexity of the Salesforce instance, or the level of support required. At Spyrosoft, we offer flexible hourly packages for Salesforce managed services, starting from 35 hours per month.