Get more value from Salesforce across your business

Safilo needed to upgrade and transform an existing Salesforce solution for B2B sales. The previous version was inefficient and difficult to maintain and develop.

• Modernised the Salesforce delivery approach and improved release process.
• Introduced the Spyrosoft Salesforce Framework to stabilise performance.
• Supported global scale delivery and improvements for portal and sales users.

1. Deployed in 20+ countries.
2. Portal used by tens of thousands of visitors daily.
3. Support teams handle thousands of calls and emails.
4. Performance issues reduced to zero.
5. New functionality can be released every sprint.

Salesforce was customised excessively and the previous vendor did not provide adequate support. The internal team could not scale due to knowledge gaps and hiring costs.

• Provided team extension with Spyrosoft resources embedded in the client team.
• Delivered projects in both T&M and fixed price models.
• Implemented an AI document search engine and provided consulting on products and licenses.

1. Improved delivery capacity and day-to-day platform support.
2. Reduced limitations caused by the previous vendor setup.
3. Supported better product and license decisions that reduced total cost of ownership.

The client needed to start development quickly to release a product fast. They struggled to find a partner who could mobilise quickly with the required range of skills.

• Designed and developed an AI bot deployed on Slack.
• Built scalable AWS architecture to support the solution.
• Enabled integration with multiple LLMs (GPT, Claude, Grok) and prepared for CRM integration.

1. Delivered an AI bot that understands user context and supports useful actions.
2. Automated CRM-related tasks such as data collection and enrichment.
3. Enabled generation of marketing communications for prospects.
4. Built a scalable architecture and a migration path to other platforms.

• Designed a Service Cloud solution integrated with Azure.
• Built custom flows and objects to automate archiving and data movement.
• Delivered a stable dataflow cycle combining Salesforce and Azure capabilities.

1. Reduced Salesforce storage pressure and associated cost.
2. Implemented a scalable archiving approach aligned with long-term retention needs.

A local vendor lacked CPQ knowledge and delivered enhancements late and with poor quality. Frequent errors impacted sales reps and caused issues during pricing updates, affecting customer satisfaction and revenue.

• Started with an Architect-led audit and recovery plan.
• Introduced delivery best practices (CI/CD, testing, sandbox refresh).
• Implemented an Automated Testing Framework to test hundreds of pricing rules within hours.
• Prepared an implementation plan for a potential merger.

1. Improved delivery speed and quality for CPQ-related work.
2. Reduced errors and risk during pricing changes.
3. Accelerated testing and enabled safer releases.

The client needed Salesforce Experience Cloud implementation to build an online store for ordering and manufacturing PCB components. They also needed to improve and streamline back-office processes.

• Built a custom Experience Cloud solution for ordering and customer access.
• Integrated with AWS to provide pricing and availability.
• Delivered Salesforce app development for back-office and factory staff workflows.

1. Delivered meaningful results within a few weeks.
2. Improved customer ordering experience and internal operational processes.

The client needed an experienced partner to reorganise an offshore team and introduce delivery standards. They also needed stronger Salesforce strategy input and support shaping business requirements.

• Assigned a Senior Architect to work with IT leadership.
• Implemented Salesforce delivery guidelines and best practices.
• Supported to-be architecture design across Salesforce and internal systems.
• Helped unblock and speed up offshore delivery.

1. Improved delivery governance and offshore team performance.
2. Stronger alignment between business needs and Salesforce strategy.
3. Faster and more predictable delivery.

A legacy managed package based on Visualforce and Salesforce Classic blocked new business initiatives and impacted growth. Salesforce was becoming marginalised in the organisation.

• Started with a Salesforce Audit using the Spyrosoft Audit Framework.
• Identified weak points and assigned a Senior Salesforce Developer to address them.
• Extended into Lightning modernisation and Salesforce strategy support.
• Provided Architect guidance to unblock platform value.

1. Removed key blockers from legacy package constraints.
2. Enabled new initiatives using Salesforce Lightning.
3. Re-established Salesforce as an active platform for business growth.