Scale your customer-centric business

Challenge:

Our client had an issue with a very old managed package based on Visualforce and Salesforce Classic. The package was not extendable and blocked many business initiatives, consequently impacting the company’s ability to grow and boost revenue. Salesforce role was marginalised in the organisation as a result.

Our service:

We started with a Salesforce Audit using our robust Audit Framework. Based on the Salesforce report our team created, we identified some weak points and assigned a Senior Salesforce Developer to fix them. The client was very satisfied with our delivery and decided to extend the project. We became responsible for building Salesforce strategy and introducing many new initiatives using Salesforce Lighting. Our Architect advised the company’s stakeholders on the best ways of using the Salesforce platform and unblocking its full potential for their business.

Challenge:

The client was looking for an experienced Salesforce services implementation partner to reorganise an offshore team and introduce the best industry standards into their work. They also wanted to have more expert knowledge that could help to shape business requirements and solve them using the proper Salesforce strategy. 

Our service:

We assigned one of our Senior Architects to work hand in hand with the client’s IT Director and Business Owner to implement Salesforce guidelines and unblock the offshore delivery team. We sped up their development process and shared best Salesforce practices to implement in everyday work.
We also supported our client’s team in designing the to-be architecture, which included Salesforce and other internal systems.   

Challenge:

The client was looking for experts to implement Salesforce Experience Cloud. The goal was to create an tailored online store for ordering and manufacturing PCB components. There was also a need to significantly improve and streamline the back-office processes.

Our service:

Thanks to our frameworks, we sped up the Salesforce development process and delivered significant results within a few weeks. The custom solution based on Salesforce Experience Cloud was integrated with AWS to provide customers with product prices and availability. We also provided Salesforce App Development as a service for back office and factory staff, keeping the entire process smooth and easy.  

Challenge:

The company struggled to get professional support from a local vendor who lacked sound knowledge of CPQ and didn’t deliver business enhancements on time and with good quality. It led to many problematic issues and significantly affected sales representatives’ daily work. Because of the lack of processes, every new change (like pricing updates) caused errors and affected customer satisfaction as well as the revenue stream. 

Our service:

To begin with, we decided to include our Architect in the project to audit the current situation and define the next steps. Then our experts simplified the processes and introduced best practices (CI/CD, testing, sandbox refresh, etc.). After two weeks we were ready to pick up business requirements and implement them. We also incorporated our Automated Testing Framework that could test hundreds of pricing rules within hours instead of days. There was also a Salesforce implementation plan prepared for a potential company merger. 

Challenge:

Simplyhealth, a healthcare solutions provider, struggled with tremendous amounts of customer mailing data that overwhelmed their Salesforce storage. Due to the nature of the business, all customer communication needs to be stored for years and be made available on demand. Simplyhealth decided to solve this issue by moving old data outside of Salesforce to reduce the storage cost.

Our service:

Spyrosoft Salesforce and Cloud paired up with Simplyhealth architects and prepared a solution based on ServiceCloud integrated with Azure. To meet the business needs our custom implementation was tailored to the highest standards by one of our architects. We used customised flows and objects to optimise the archiving process by communicating with Azure and connecting it with an out-of-the-box solution in a perfectly working dataflow cycle. Our teams’ determination and resilience significantly reduced the costs of data storage.