BAS Service Associate Evangelist – Atlassian Confluence/ Jira Service (RO)

Location

Timisoara

Experience

Regular, Senior
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Active job offers

BAS Service Associate Evangelist – Atlassian Confluence/ Jira Service (RO)

  • Jira
  • ServiceNow
  • Support

Requirements

  • Atlassian Confluence/ Jira Bitbucket Services
  • Application Support
  • ITIL

Job description

Our customer is a German company specializing in comprehensive IT solutions, supporting enterprises in their digital transformation. With extensive experience, it offers high-quality services that include IT infrastructure management, business applications, and modern workplace (Digital Workplace) solutions.

The company focuses on long-term relationships, tailoring services to meet clients’ specific needs, ensuring stability, security, and innovation. They operate throughout Germany, with its primary goal being to help clients achieve long-term success in a dynamic technological landscape.

The company serves a wide range of clients, including large enterprises and organizations with complex IT needs and provides modern IT infrastructures and scalable cloud solutions, such as SAP and AI, customized to clients’ requirements.

 

About the role:

The team provides complete support on internal Jira and Confluence tools in terms of availability and business effectiveness and establish and maintain contact with end user community to further popularize usage and maximize benefits from tool usage.

 

Main responsibilities

  • The Associate Evangelist is responsible to maintain and facilitate a deeper level of engagement with the customer by supporting them with Confluence and Jira tools.
  • Main responsibility is to engage with Client to influence the adoption of platforms and tools, by educating, enabling and exciting them to use those products.
  • Providing remote support to internal teams with Confluence and Jira tools.
  • Generate new ideas on how to spread the platform and tools adoption amongst potential users.
  • Champion platform and tools by presenting at conferences, writing tutorials, and publishing content (blog posts, tutorials, videos, etc.)
  • Gather new insights about the platform and tools from the community, and feed them back to users of the platform.
  • Works within a team supporting end users with queries related to the tools.
  • Provides internal tool set training, presentations and takes ownership around queries on request.
  • Takes ownership for listening to and understanding the internal customer ‘s problem.
  • Uses relevant information to diagnose and to resolve or enable resolution in a timely manner.
  • Acts as an effective and helpful member of the team, demonstrating initiative.
  • Preparing best practices handbooks.
  • Extend licenses, adapt add-ons to user needs.
  • Researching global trends and implement best solutions to internal environment.

 

Requirements:

  • University Degree or equivalent
  • 5-7 Years experience in Application Support or Management
  • ITIL Introduction & Basics
  • Familiarity with Atlassian tools

 

 

About Spyrosoft

Spyrosoft is an authentic, cutting-edge software engineering company, established in 2016. In 2021 and 2022, we were among the fastest growing technology companies in Europe, according to the Financial Times. We were founded by a group of tech experts with established backgrounds in software engineering, who created an ‘engineer-to-engineer’ workplace, powered by enthusiasm, fairness and authentic relationships. Having a unique offering, which bridge the gap between technology and business, we specialise in technology solutions for industry 4.0, automotive, geospatial, healthcare & life sciences, employee experience & education and financial services industries.

Benefits

More reasons to work with us

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Yearly training budget

Use your personal training budget to gain new skills and knowledge and continue on the path of self-development.

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Hybrid work

Work from the comfort of your home or any of our amazing offices.

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Work from home or the office

Depending on the position, you can work remotely, from the office or in a hybrid model.

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Internal initiatives

Take part in our knowledge-sharing meetups organised by and for tech enthusiasts.

Recruitment process

It only takes a few steps

Different roles have different requirements, so the recruitment process depends on the specific position you are applying for.

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Checking your CV

We read every resume we receive carefully. If you meet our requirements, we will call you to learn more about your expertise and needs.
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Evaluating your qualifications

After an initial phone call, we check your skills with a task related to your position and provide you with feedback afterwards.
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Making an appointment

The next step is a meeting at our office or online, where you can learn more about the team and our work culture from a Spyrosoft manager and/or partner.
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Getting the answer

At Spyrosoft, we contact every person participating in the recruitment process. Upon acceptance, we will provide a list of the next steps.

Meet the recruiter

Elena Popescu Spyrosoft

I believe that everybody has the potential to achieve success. At Spyrosoft we support you in your professional growth at every stage!

Elena Popescu

Senior Recruitment Specialist

Meet the recruiter

Claudia Lobonea Spyrosoft

It’s up to you to decide what your next step is. At Spyrosoft, you’ll have the chance to thrive and be yourself.

Claudia Neamți

Senior Recruitment Specialist

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Apply for
BAS Service Associate Evangelist – Atlassian Confluence/ Jira Service (RO)

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