Customer Experience Hub

Next-generation customer experience services based on the human touch and supported by robust technology

End-to-End Support

From a product design to a customer experience support

As a tech company, we understand the needs of our clients at every stage of the software development cycle: from design, through the engineering process, to maintenance and end user support. Our experts will ensure that your product perfectly matches user needs, is developed with cutting-edge technologies and that your customers always have the best possible experience.

Take your customer service to new heights

Spyrosoft goes above and beyond the traditional customer service outsourcing that you’re used to.

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Technology expertise

We offer support at Level 1, 2 and 3: from responding to consumers’ queries through troubleshooting tech issues to full software development capability.

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User-centric approach

Human touch is at the core of our customer experience services. Each project is assigned with a dedicated user-facing team of experts.

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Follow-the-sun support model

With our multilingual, international team located on 3 continents – in Europe, South America and Asia – you’ll be able to provide round-the-clock customer service and significantly decrease time to resolution.

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Custom-fit services based on a deep understanding of your business

Your goals and needs are our primary focus. The first step of our cooperation is to acquire in-depth knowledge about your product, its users and the way you want your customers to be served.

We are able to respond to your needs quickly

14

offices

in 8 countries across different time zones

1200+

developers

on board, ready to join your project

23+

recruiters

effectively acquiring top talents

30

days

the average duration of the recruitment process

Our customer experience services

B2B maintenance

  1. Application support

    Knowledgeable technical or basic support for users of your applications. Provided by our tech savvy and friendly local teams.

  2. Infrastructure maintenance 

    We can keep your service or product infrastructure maintained on a regular ongoing basis to ensure the experience your customer receives is always optimal.

  3. SLA Guaranteed 

    When we agree a service level we always deliver on that promise. We uphold high standards of delivery as the experience your customer receives is as important to us as it is to you.

  4. Monitor & Report 

    Services can only excel when rigorous monitoring and reporting takes place. We provide this as standard to ensure continuous improvement.

  5. Changes & Improvements 

    When we identify areas for improvement (within your product & service or backoffice processes), we work with our customers to implement changes to make your products and services tailored to you customers’ needs at all time.

  6. Service Management 

    7. When dealing with complex maintenance and support activities we provide proper service management which guarantees that all processes will go smoothly.

End-user support

  1. Voice and non-voice BPO

    High quality inbound and outbound customer support services that are telephone or videochat based (voice) or email, chatbot, message based (non-voice).

  2. Customer support

    We provide personalised, seamless customer interactions and support that enable a customer to achieve their goals when dealing with your brand and products.

  3. Answering services

    We provide the resources to answer your customer queries within a timeframe designated by you.

  4. Order processing & Direct response report

    Time consuming customer orders can be handled by our proficient teams in a time zone that suits you and your end users.

  5. Data entry and processing

    Timely, accurate, on-demand processing and entry of large volumes of data from your customer orders and enquiries.

  6. Customer service: email or chat

    Fully responsive customer services provided by resources who are perfectly briefed on your business, products, and services.

  7. Online customer support

    Responsive and efficient online support for your customers when they need it, resourced by our global teams in convenient locations.

  8. Other back office services

    Miscellaneous customer support services that contribute to superior customer experiences across your brand. Bespoke and personalised.

  9. IT support

    We’re providing support in maintaining your system updates, installs and software configuration as well as solving technical issues.

"Customer experience perfectly complements our offering and helps us fill a gap in the market. It allows us to address every point in the digital product life cycle, comprehensively from A to Z. Thanks to the CX teams, we can help our customers communicate with their end-users, and therefore fulfil their customer experience strategy."

Marcin Waleczko, Director of Customer Experience Hub

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CLIENT TESTIMONIALS

What others say about us

Lee Newton
Head of Leisure at Ordnance Survey

The team at Spyrosoft has not only been a reliable technological partner but has also provided the additional technical expert resources we needed to help scale our digital products faster. We have been able to offer our customers new unique services and reliable, secure applications that were developed on time, within budget, remotely.

Lee Newton Head of Leisure at Ordnance Survey

The support we’ve been getting from Spyrosoft plays a crucial role in evolving our product whilst helping to lower our local software development costs. The Spyrosoft team have complimented our existing team to ensure our new solutions are built on modern software architecture principles. This has allowed us to introduce additional product features and move at pace in delivering new solutions.

Charley Southon IT Director at rascal

Our advantages

Entrust your customer support service and software maintenance to best-in-class Experts

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Specialist technological expertise

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Full-time and worldwide service availability

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Quick response and issue resolution time

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No language barriers

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Meet our experts

Marcin Waleczko
Director of Customer Experience Hub

I am a business developer and a team leader with 16 years of professional experience across IT services, consulting and software development areas in many sectors and geographical locations.

Understanding customer needs and proposing solutions that address them best has been a top priority throughout my whole career. My main focus at Spyrosoft is building strong, successful relationships at the executive level that can turn into long-term projects. My goal is to ensure that our customers are supported by our top experts at every stage.

LinkedIn

Contact us

Book a free consultation to discuss your customer experience needs
Marcin Waleczko
Director of Customer Experience Hub





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