Head of Customer Support

Location

Poland

Experience

Head
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Active job offers

Head of Customer Support

  • Management

Requirements

  • Sales drive and proven sales experience
  • Customer Support domain experience
  • Excellent communication and leadership skills
  • Business acumen
  • Excellent account and stakeholders management skills
  • Fluency in English, both written and spoken

Job description

Spyrosoft is looking for a Head Customer Support. If you value flexible and supportive working environment, a great deal of autonomy and professional challenges, this offer is definitely for you. Apply and join one of the fastest growing tech companies in Europe, we are waiting for you!

Our company is on the hunt for an experienced Head of Customer Support who will be responsible for building a Customer Support unit in the Spyrosoft group.

As the Head of Customer Support, you will lead our efforts in selling customer support as a service to both new and existing clients. This pivotal role requires a blend of strategic vision, sales expertise, and deep understanding of customer support operations. You will be responsible for developing and executing sales strategies to drive revenue growth and expand our customer support service offerings.

Responsibilities

  • Sales Strategy Development: Develop and implement strategic plans to sell customer support services to new and existing clients. This includes identifying target markets, defining value propositions, and establishing pricing strategies.
  • Lead Generation and Prospecting: Generate leads through various channels including networking, referrals, cold outreach, and partnerships. Proactively identify and engage potential clients who could benefit from our customer support services.
  • Client Relationship Management: Build and maintain strong relationships with key decision-makers at client organizations. Understand their needs, challenges, and objectives to tailor solutions that meet their specific requirements.
  • Proposal Creation and Presentation: Prepare compelling sales proposals and presentations that effectively communicate the value of our customer support services.
  • Negotiation and Closing: Lead negotiations with clients to secure contracts for customer support services. Drive the sales process from initial contact through contract signing, ensuring timely closure of deals.
  • Cross-functional Collaboration: Collaborate closely with internal teams including marketing, sales, and business representatives to deliver seamless customer experiences and drive revenue growth.

Main requirements

  • At least 7 years of professional experience in customer support, ideally in a role such as Customer Support Manager, within a dynamic and competitive business environment.
  • Sales drive and proven sales experience within the field of Customer Support services.
  • Experience mapping consumer journeys and creating customer support strategies.
  • Demonstrated and effective track record of instigating positive transformations and elevating performance levels within a customer support division.
  • Excellent communication and leadership skills.
  • Independence in execution and implementation of tasks.
  • Proven acumen in business, analytics and creative problem solving.
  • Fluency in English, both written and spoken.
  • Excellent account and stakeholders management skills.

Benefits

What will you additionally get

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Work from home or the office

Depending on the position, you can work remotely, from the office or in a hybrid model.

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Top-of-the-line equipment

We provide the equipment that best suits your needs and the requirements of your role.

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Training budget

Use your personal training budget to gain new skills and knowledge.

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Internal initiatives

Take part in our knowledge-sharing meetups organised by and for tech enthusiasts.

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Private health insurance

Keep your health in check with easy access to medical professionals.

Recruitment process

It only takes a few steps

Different roles have different requirements, so the recruitment process depends on the specific position you are applying for.

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Checking your CV

We read every resume we receive carefully. If you meet our requirements, we will call you to learn more about your expertise and needs.
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Evaluating your qualifications

After an initial phone call, we check your skills with a task related to your position and provide you with feedback afterwards.
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Making an appointment

The next step is a meeting at our office or online, where you can learn more about the team and our work culture from a Spyrosoft manager and/or partner.
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Getting the answer

At Spyrosoft, we contact every person participating in the recruitment process. Upon acceptance, we will provide a list of the next steps.

Meet the recruiter

Agata Orlik Spyrosoft

I stand for the people with potential. I like watching new team members grow and thrive at Spyrosoft.

Agata Orlik

Head of Recruitment

CONTACT OUR RECRUITMENT TEAM

Apply for
Head of Customer Support

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