Benefits of customer experience services outsourcing
Outsourcing customer experience services allows you to make your teams more efficient and reliable. It is a solution gaining popularity among companies that want to manage customer support better and, at the same time, control costs more efficiently. By opting for outsourcing, you protect yourself from many problems and can effectively manage your projects.
In this article, we’ve covered the crucial benefits of customer experience services outsourcing based on our know-how. Find out what challenges we can help you solve.
If you need to increase your power of action in a particular area of business activity, you do not need to hire full-time employees. We will provide you with the best specialists in a given field. What’s more, we will deliver them to you faster than your company would be able to hire them.
That is what we mean by a service organisation. We provide you with the necessary resources and team members precisely when you need them, and then, when you decide to do so, we take them over and use their potential in other activities and projects. So, our service is not just about expediting your hiring process. Our goal is to provide you with the best talent at the right time.
Hiring talent generates not only a direct cost in the form of employees’ salaries. Companies must also consider the cost of maintaining the position, which in some cases might exceed a given person’s wages. We will provide you with the talent you need so that you can perform your tasks effectively and within your budget, as we’re operating in various locations around the world, with different labour costs, including EU (Central and Eastern Europe), LATAM (Argentina) or Asia (India).
Tech knowledge and background
Customer service and third-party call centre providers are among the most common outsourcing solutions that companies choose nowadays. However, concerning specialised industries, which include IT, a traditional call centre does not guarantee a satisfactory service level. Customer support should be able to provide answers and support to your customers as they need it and on a sufficient level. In the IT sector, or for your “technical” or “digital” products and services, it is impossible without the right degree of understanding as well as general and technical IT skills.
Customer support experts provided by Spyrosoft comprise a dedicated team of consultants with a technical background and experience in IT and software development process. That enables them to support the operation of advanced systems and applications and solve complex customer problems.
“Tech customer support teams for technology companies and digital products” is not just a description of our service but a thesis that we later prove to customers by showing what talents we have and what projects we have been involved in. With us, you can rest assured that you get all the necessary competencies and values.
A dedicated team
We know that companies providing sophisticated products or services to the market cannot afford to work with an anonymous team. To grant outsiders access to complex internal systems, you need to know them by name and trust the people you will be working with. It’s a vital security-slash-trust issue.
The role of a dedicated team from Spyrosoft is not limited to strictly customer support tasks. In times of lower workload, they can help you perform other tasks that your company performs daily with your digital products or services (such as software testing, e-commerce stock validation, price tags and sale algorithms verification etc.) and complement your internal team. Together, we will determine what kind of people you need and provide you with specialists who will not only be genuine customer support experts but also offer the competencies to carry out other activities to maximise the effectiveness of your operations.
Companies want to be present everywhere where their customers are, and by working with us, you can hire customer experience specialists located and working around the globe. You don’t have to open your offices in a particular country to offer customer support to your customers there. At Spyrosoft, we can build support teams worldwide, and they will serve your customers according to your company’s local and global standards.
Over to you
If you are interested in cooperating with our Customer Experience team, check our offer and contact Marcin Waleczko via the form below.
Spyrosoft Chennai office: an interview with Site Manager, Michal Pander
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DIRECTOR OF CUSTOMER EXPERIENCE HUB