arrow_circle_right Debt restructuring platform
Turn a customer’s inability to pay into a chance for both sides
A self-service hardship and loan modification platform built around the core banking system you already run. At a leading European retail bank, it now handles 3 out of 4 restructuring cases, and most of them never reach past due.
arrow_circle_right EXPERTS YOU CAN TRUST
Delivered by experts in the United States
Spyrosoft has delivery centers in Ann Arbor (MI), Pittsburgh (PA) and Raleigh (NC), alongside vast experience spanning fintech, banking, private equity, and debt management across Europe and the US.
arrow_circle_right Our clients
They’ve trusted us
arrow_circle_right STRONG BUSINESS CASE
Why restructuring is more important than ever
The problem
- Household debt is at a record high, and more customers are falling behind than at any point in almost a decade
- Many banks and credit unions still manage restructuring the old way: manual, paper-heavy, and phone-led
- That approach generates increased costs every time volumes rise, plus it frustrates customers who expect the same digital ease they get everywhere else
The consequences
- Restructuring conversations drag on for weeks when they could be settled in minutes
- Advisors are overly focused on paperwork instead of on talking to customers
- Operational load rises just as portfolios come under more pressure
- Preventable defaults – and preventable losses
The solution
The Debt Restructuring Platform is a secure, digital-first platform that fits around the core banking system you already run – Fiserv, FIS, Jack Henry, Corelation, or otherwise – so your team can offer flexible, compliant restructuring options without ripping out what already works.
What five years in production looks like
These figures come from a restructuring platform Spyrosoft built, and still develops, for a leading European retail bank serving consumer and sole proprietor customers.*
3 out of 4
restructuring cases handled through the platform, not at a branch or over the phone
95%
of cases resolved as a standard account change, before the customer is past due
Day 15
the first time a collector touches an account. Automation covers everything earlier
70%
of digital requests come from the mobile app
250,000
customers have used the platform to review or change their repayment terms
4.5-star
– average end-user rating for the self-service experience
*Production data from a Spyrosoft-built restructuring platform in operation since 2021. Results in your portfolio will depend on product mix, channels and credit policy.
arrow_circle_right BENEFITS
Turn restructuring into a business advantage
With the Debt Restructuring Platform, you can expect the following benefits:
New revenue opportunities
Use restructuring as a moment to cross-sell, consolidate, or set up new credit, not just recover what’s owed.
Fewer accounts reach past due
Proactive in-app prompts reach customers before a missed payment turns into a delinquency. At our reference bank, 95% of cases are resolved as a standard account change.
Promises to pay that hold
Customers make more promises to pay online than over the phone, and they keep more of them. Fewer outbound calls, fewer accounts placed with third-party agencies.
Collectors start at day 15, not day 1
Automated reminders, offers and payment commitments handle the early stage. Your team steps in when a case needs judgment.
Built for the phone in their pocket
75% of requests arrive online and 70% of digital traffic is mobile. Customers compare options, pick a new plan and pay without calling anyone.
Real-time risk visibility
Spot early warning signs with live dashboards and alerts, integrated with your existing scoring systems.
Compliance built in, not bolted on
Stay aligned with the FDCPA, Regulation F, TCPA, and GLBA, with a full audit trail and data protection built into every step.
arrow_circle_right RESTRUCTURING IN DETAIL
How the restructuring process works
Here’s how your clients (and your team) move through every stage of the restructuring process, with full transparency and automation:
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Before a payment is missed, the platform flags at-risk accounts and reaches customers in the app with options that fit their situation. Most cases end here, as a simple change to the account.
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Customers log into a secure platform where they can analyze repayment scenarios with the help of built-in calculators. If they’re happy with the result, they can submit a request – any time, on any device.
Payment deferral, term extension or a new schedule – customers compare options side by side before they commit.
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The system recalculates repayment plans and checks whether the result is in line with your policies. Finally, the system processes the case through your existing approval workflow.
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Once approved, the system generates a new schedule and digital payment commitments, with a full audit trail.
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Your team and your customer both get real-time updates and automated reminders. Every stage is transparent.
Cases that need a human decision go to your team, typically from day 15 past due, with the full history already attached.
arrow_circle_right TECHNICAL PERSPECTIVE
Built around your bank and your customers
Mobile-first self-service
Give customers a straightforward way to manage hardship on their own terms, in your mobile app and online banking: run repayment simulations, submit requests and track progress in real time. A one-tap “Pay now” button accepts debit card and ACH, with no credit card option, so customers don’t pay down debt with new debt.
BENEFITS: Fewer branch and call-center contacts. At our reference bank, 3 out of 4 restructuring cases never need one.
Growth opportunities and core integration
Integrates with the core banking platform you already run – Fiserv, FIS, Jack Henry, Corelation, and others – plus ACH, debit card, and Zelle payment rails, so there’s nothing to rip out and nothing new for customers to learn.
BENEFITS: New revenue streams, minimal disruption, faster time to value.
Intelligent automation at the core
Auto-generated schedules and approval paths, digital payment promises, and automated notifications, so workflows do the heavy lifting your team doesn’t have time for.
BENEFITS: Lower operational costs, fewer errors, faster outcomes.
Flexible restructuring tools
Payment deferrals, term extensions and interest rate reductions, with real-time adjustments visible to both sides. Deferral is the option customers choose most, so it sits one tap away.
BENEFITS: Fewer non-performing loans, more customers kept in your portfolio.
Risk monitoring with real-time alerts
Track repayment behavior and get automated alerts for delays or deviations from schedule, integrated with your scoring systems.
BENEFITS: Earlier warning signs, smarter risk decisions.
Security and compliance
End-to-end encryption, secure access control, and a full audit trail for every action – built to stand up to FDIC, NCUA, and OCC exam expectations, and to keep pace as CFPB and state-level rules continue to evolve.
BENEFITS: regulatory confidence, customer trust, and peace of mind.
Consumer and small business on one platform
Run consumer and sole proprietor portfolios on the same platform, including current small business customers who want to adjust terms before they fall behind.
BENEFITS: One build, two portfolios, consistent policy enforcement.
arrow_circle_right Certificates
Our delivery follows recognized security and quality standards.
arrow_circle_rightLet’s talk
See how these results would translate to your portfolio
We’ll walk you through the production platform and map it against your core, your digital channels and your current hardship workflow. You’ll leave with a realistic view of what can move online in year one.
