Business Application Support Team Lead (RO)

Location

Timisoara

Experience

Regular, Senior
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Active job offers

Business Application Support Team Lead (RO)

Requirements

  • University Degree or equivalent
  • 7-9 Years experience in Application Support or Management (esp Ticket Management)
  • ITIL Introduction & Basics
  • ServiceNow Fundamentals
  • ServiceNow Scripting
  • GxP & GTrace tool
  • Application Development Fundamentals
  • ITSM Fundamentals
  • ITSM Implementation

Job description

Our customer is a German company specializing in comprehensive IT solutions, supporting enterprises in their digital transformation.

With extensive experience, it offers high-quality services that include IT infrastructure management, business applications, and modern workplace (Digital Workplace) solutions. The company focuses on long-term relationships, tailoring services to meet clients’ specific needs, ensuring stability, security, and innovation. They operate throughout Germany, with its primary goal being to help clients achieve long-term success in a dynamic technological landscape.

The company serves a wide range of clients, including large enterprises and organizations with complex IT needs and provides modern IT infrastructures and scalable cloud solutions, such as SAP and AI, customized to clients’ requirements.

Our customer operates as a dynamic IT service provider, supporting the digital transformation of the German economy.

The Business Application Support Team Lead will be the single point of contact for ServiceNow Jarvis team, who will be responsible for the ServiceNow Jarvis operations. He/She will be working on escalations, reviewing monthly business needs, managing the budget, managing the risk and being a direct manager for the Business Application Support Technical Services Team members.

Main Responsibilities

The BAS Technical Team Lead supports the team in technical and functional questions and is responsible for:

  • Managing the Technical Team;
  • Ensuring Skills adequate to fulfil roles;
  • Training and Certifications;
  • Managing Performance;
  • Acting as point of escalation and as a contact point of complaints;
  • Scheduling resources as required;
  • Ensuring OLA/SLA levels are delivered and met;
  • Introduction Into Business As Usual Service for the on-boarded customers;
  • Solving the questions/ issues which come across daily activities;
  • Reporting of team and services performance and following the progress and tasks’ quality;
  • Supporting knowledge sharing between team members;
  • Contacting the ServiceNow Jarvis regional team without delay to have further support;
  • Ensuring that the team has the knowledge needed to resolve incoming tickets;
  • Produce agreed Reporting information showing the performance of the support function (availability, incidents, problems & RFC’s) as part of the MBR, otherwise available via ServiceNow dashboards;
  • Reporting Senior Developers involvement (Stories, Future Requests, etc.);

Additional Responsibilities:

  • Skill development;
  • Continuous improvement;
  • Documenting (in incident and knowledge articles);

Benefits

More reasons to work with us

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Yearly training budget

Use your personal training budget to gain new skills and knowledge and continue on the path of self-development.

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Internal initiatives

Take part in our knowledge-sharing meetups organised by and for tech enthusiasts.

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Work from home or the office

Depending on the position, you can work remotely, from the office or in a hybrid model.

Recruitment process

It only takes a few steps

Different roles have different requirements, so the recruitment process depends on the specific position you are applying for.

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Checking your CV

We read every resume we receive carefully. If you meet our requirements, we will call you to learn more about your expertise and needs.
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Evaluating your qualifications

After an initial phone call, we check your skills with a task related to your position and provide you with feedback afterwards.
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Making an appointment

The next step is a meeting at our office or online, where you can learn more about the team and our work culture from a Spyrosoft manager and/or partner.
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Getting the answer

At Spyrosoft, we contact every person participating in the recruitment process. Upon acceptance, we will provide a list of the next steps.

Meet the recruiter

Claudia Lobonea Spyrosoft

It’s up to you to decide what your next step is. At Spyrosoft, you’ll have the chance to thrive and be yourself.

Claudia Neamți

Senior Recruitment Specialist

Meet the recruiter

Elena Popescu Spyrosoft

I believe that everybody has the potential to achieve success. At Spyrosoft we support you in your professional growth at every stage!

Elena Popescu

Senior Recruitment Specialist

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CONTACT OUR RECRUITMENT TEAM

Apply for
Business Application Support Team Lead (RO)

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