Business Application Support Senior Developer (RO)

Location

Timisoara

Experience

Senior
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Active job offers

Business Application Support Senior Developer (RO)

  • ServiceNow

Requirements

  • University Degree or equivalent
  • 7-9 Years experience in Application Support or Management (esp Ticket Management)
  • ITIL Introduction & Basics
  • ServiceNow Fundamentals
  • ServiceNow Scripting
  • GxP & GTrace tool
  • Application Development Fundamentals
  • ITSM Fundamentals
  • ITSM Implementation

Job description

Our customer is a German company specializing in comprehensive IT solutions, supporting enterprises in their digital transformation.

With extensive experience, it offers high-quality services that include IT infrastructure management, business applications, and modern workplace (Digital Workplace) solutions. The company focuses on long-term relationships, tailoring services to meet clients’ specific needs, ensuring stability, security, and innovation. They operate throughout Germany, with its primary goal being to help clients achieve long-term success in a dynamic technological landscape.

The company serves a wide range of clients, including large enterprises and organizations with complex IT needs and provides modern IT infrastructures and scalable cloud solutions, such as SAP and AI, customized to clients’ requirements.

Our customer operates as a dynamic IT service provider, supporting the digital transformation of the German economy.

Main responsibilities

 

● Lead technical authority for the 1st and 2nd line teams

● Support other/lower skilled roles with their tasks

● Works with BAS Process Lead to ensure smooth end to end realization of process

● Takes lead for CAB items, presentation and technical

● Contribution to the Knowledge Base

● Knowledge sharing/training

● Change & Release management of the ServiceNow platform including the application of ServiceNow platform patches when they are made available and the deployment of ServiceNow (global releases)

● Request for Change implementation and deployment (other than PACs)

● Technical Assessment of Request For Change raised in BAU (other than PACs)

● Manage and support Interfaces to and Integrations with ServiceNow Jarvis

● Handling (properly described) stories

● Manage Incidents related to availability of ServiceNow including the cross logging and management of issues into ServiceNow’s ITSM tool (known as HI), tickets raised with the vendor

● Manage Incidents related to functionality of the ServiceNow Jarvis customizations and configurations made on top of the ServiceNow platform

● Work with ServiceNow to ensure the ServiceNow Application is available to customers according to the ServiceNow contractual availability Service Level objective

● “On-boarding” activities support

● Portfolio development

● The Business Application Support Senior Application Developer will also take part in Feature Request Process. Service Hub Platform Feature Development triggered by:

▪ Customer (New/Existing)

▪ Migrations (CMO -> FMO)

▪ Service Migrations (Tech Refresh)

▪ Improvements

Benefits

More reasons to work with us

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Yearly training budget

Use your personal training budget to gain new skills and knowledge and continue on the path of self-development.

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Hybrid work

Work from the comfort of your home or any of our amazing offices.

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Internal initiatives

Take part in our knowledge-sharing meetups organised by and for tech enthusiasts.

Recruitment process

It only takes a few steps

Different roles have different requirements, so the recruitment process depends on the specific position you are applying for.

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Checking your CV

We read every resume we receive carefully. If you meet our requirements, we will call you to learn more about your expertise and needs.
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Evaluating your qualifications

After an initial phone call, we check your skills with a task related to your position and provide you with feedback afterwards.
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Making an appointment

The next step is a meeting at our office or online, where you can learn more about the team and our work culture from a Spyrosoft manager and/or partner.
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Getting the answer

At Spyrosoft, we contact every person participating in the recruitment process. Upon acceptance, we will provide a list of the next steps.

Meet the recruiter

Elena Popescu Spyrosoft

I believe that everybody has the potential to achieve success. At Spyrosoft we support you in your professional growth at every stage!

Elena Popescu

Senior Recruitment Specialist

Meet the recruiter

Claudia Lobonea Spyrosoft

It’s up to you to decide what your next step is. At Spyrosoft, you’ll have the chance to thrive and be yourself.

Claudia Neamți

Senior Recruitment Specialist

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CONTACT OUR RECRUITMENT TEAM

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Business Application Support Senior Developer (RO)

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