The challenge:
A large, distributed installed fleet was serviced mainly through reactive maintenance. Failures were hard to anticipate, technicians hard to coordinate, and spare-part availability hard to guarantee because telemetry was disconnected from the supply chain.
The approach:
We introduced condition monitoring and predictive maintenance across web, mobile, and backend systems. Integration with SAP warehouse, supply-chain, and logistics systems enabled maintenance to be planned around actual spare-part and technician availability.
The results:
96% first-time fix rate
35% of failures predicted before malfunction
Millions of telemetry data points processed daily