Customer Solutions Architect [Argentina]

Location

Argentina

Experience

Regular, Principal
Apply now

Active job offers

Customer Solutions Architect [Argentina]

  • Architecture

Requirements

  • 5+ years of demonstrated experience handling customers of all sizes in Professional Services functions in a fast-paced Software/SaaS company
  • Strong desire to tackle hard technical problems and proven ability do so with little or no direct daily supervision
  • Excellent communication skills and an ability to concisely explain complex technical issues and solutions
  • Prior experience administering/interacting with an Access Management platform(s) (API management platform is a plus)
  • Ability to travel when required to meet with your accounts
  • Prior experience or knowledge in container technologies (e.g. Docker) and Kubernetes
  • Software development experience in one or more programming languages such as Java or Python
  • European language skills are a strong plus
  • Experience working in a startup or scale-up environment
About Gravitee

In 2015, four developers met while working on API strategy and implementation. The API world and API platforms were unnecessarily complex and no powerful open source solutions existed. Together, they decided to build a complete API platform providing business owners effortless control over their entire API ecosystem.

Gravitee.io is the leading open-source API platform, enabling worldwide developers and business users to build, manage and monitor their APIs. As a team, we are driven by the purpose of giving customers effortless control over their growing API
ecosystem and a strong belief in the ethos of open source. By understanding customers’ connectivity challenges and anticipating their needs, we provide the most intuitive platform. We are growing rapidly and we are looking for exceptional people who are excited to join us on this career-defining journey.

About the role

Gravitee.io is taking APIs to the next level — we are the premier, open-source API platform and we want everyone to know how amazing our software is. To make this happen, we need someone passionate, ambitious, curious, and competitive looking to help our business and play a fundamental role in building something special. This is where you come in. We are expanding globally to serve the needs of our large international clients who are predominantly in banking, healthcare, insurance, and more. Gravitee is the natural force of connection within the API space — join Gravitee.io and connect with your ideal opportunity. We are currently recruiting for an experienced Customer Solutions Architect (CSA) to join our growing business. In this role, you will help craft and execute technical strategies to drive our customers’ adoption and use of the Gravitee Platform for globally based companies.

The CSA will serve as the technical champion for all of our customers. Your technical ability and customer-facing skills will enable you to effectively represent Gravitee within a customer’s environment. The close relationships developed with your customers will allow you to understand their business/operational/technical needs & challenges. This will help them achieve the greatest value from Gravitee and will help Gravitee achieve smooth renewal and upsells.

You will serve as a point of contact for all technical, product and support questions on a day-to-day basis and strive to assure all our customers are successful. This role will give you an opportunity to proactively help enterprises accelerate their digital transformation initiatives.

This position will require the ability to travel as and when required. You will report to the Chief Customer Officer (CCO).

 

What you will be doing
  • Help customers during their onboarding process with activities like Architecture design, product configuration, use case implementation
  • Effectively manage the tracking of top-tier customer projects and resolution and escalations on behalf of product and services
  • Ensure constant communication with customers and emerge as customer’s trusted technical advisor and a partner
  • Establish business value for customers and help them achieve the targets and ROI from the use of the Gravitee platform
  • Help existing customers to understand business case & value prop, also ensuring post-sales challenges/pitfalls are identified and mitigated into opportunities
  • Understand, advocate, and document customer’s use case, architecture, and roadmap
  • Champion and advocate for the customer within Gravitee. Follow up with Engineering and Product Management on customers’ product features and future roadmap needs and address them actively
  • Support the other Gravitee Teams with demonstrations, content creation, and marketing activities which will contribute to the Gravitee Platform being more widely adopted

About Spyrosoft

Spyrosoft is an authentic, cutting-edge software engineering company, established in 2016. In 2021 and 2022, we were among the fastest growing technology companies in Europe, according to the Financial Times. We were founded by a group of tech experts with established backgrounds in software engineering, who created an ‘engineer-to-engineer’ workplace, powered by enthusiasm, fairness and authentic relationships. Having a unique offering, which bridge the gap between technology and business, we specialise in technology solutions for industry 4.0, automotive, geospatial, healthcare & life sciences, employee experience & education and financial services industries.

Benefits

More reasons to work with us

redeem

Training budget

Use your personal training budget to gain new skills and knowledge.

diversity_2

Internal initiatives

Take part in our knowledge-sharing meetups organised by and for tech enthusiasts.

chair

Remote work

In most projects, each specialist can work from any location they only want.

Recruitment process

It only takes a few steps

Different roles have different requirements, so the recruitment process depends on the specific position you are applying for.

quick_reference_all

Checking your CV

We read every resume we receive carefully. If you meet our requirements, we will call you to learn more about your expertise and needs.
psychology

Evaluating your qualifications

After an initial phone call, we check your skills with a task related to your position and provide you with feedback afterwards.
sms

Making an appointment

The next step is a meeting at our office or online, where you can learn more about the team and our work culture from a Spyrosoft manager and/or partner.
task_alt

Getting the answer

At Spyrosoft, we contact every person participating in the recruitment process. Upon acceptance, we will provide a list of the next steps.

Meet the recruiter

Leydis Aponte Spyrosoft

I always look for ways to promote our team and unite our collective potential to create great things. Spyrosoft is a great place to do it.

Leydis Aponte

Senior Recruitment Specialist

Meet the recruiter

I hunt unicorns – I have a keen eye for unique talent. At Spyrosoft, you’ll have an opportunity to reach your full potential.

Lucas D'hers

Senior Recruitment Specialist

arrow_back
arrow_forward

CONTACT OUR RECRUITMENT TEAM

Apply for
Customer Solutions Architect [Argentina]

If this offer seems to be perfect for you - don't wait, send us your CV

    Please note that we accept PDF, .doc, .docx or .odt format only.

    By agreeing to one of the following statements, I confirm that I provide my data voluntarily and accept the information contained in the Communication.
    See Communication text
    At the same time, I declare that I voluntarily provide my personal data and I acknowledge that the Controller of my personal data is Spyrosoft S.A. with its registered office in Wrocław, Plac Nowy Targ 28, the recipients of my data can be companies related with the Data Controller: in particular:
    a) dominant companies within the meaning of art. 4 § 1 point 4 of the Commercial Companies Code of 15 September 2000,
    b) affiliated companies within the meaning of art. provisions of the Commercial Companies Code of 15 September 2000,
    c) companies associated personally with the Administrator, i.e. those in which persons discharging functions in the Administrator's bodies hold at least 20% of votes or shares,
    as well as the Customers of these companies or the entities providing services in favour of the Data Controller who may act as data controllers and processors and my personal data shall be processed pursuant to the Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC, pursuant to Art. 6 (1) (a) of this Regulation, during the period not exceeding 6 months

    At the same time, I acknowledge that I have the right to access and rectify my personal data, its erasure, limitation of processing, the right to object to the processing of data, the right to transfer data, the right to withdraw the consent at any time (without impact on the lawfulness of the processing carried out before the withdrawal), as well as the right to lodge a complaint to a supervisory body. Withdrawal of the consent and willingness to exercise other rights can be reported via e-mail: rodo@spyro-soft.com or by post to the following address: Spyrosoft S.A., Plac Nowy Targ 28, 50-141 Wrocław.

    I acknowledge that personal data is not subject to the automated decision making, including profiling.