The financial industry has been undergoing momentous transformation for the past few years. One of the changes focuses on the need to reach the customers that prefer online communication to phone call calls and on-site meetings. Financial institutions are looking for ways to make their services available 24/7 and using the most convenient methods.
That’s why we’ve created a modern solution that will allow you to support your customers wherever they are and whatever activity they want to complete.
What is the online debt collector?
Online debt collector is a platform where customers can view all their debts in one place, determine the best type of repayment settlement, complete the repayment process in multiple installments or all at once, and submit an application using the customer centre. We’ve developed this in collaboration with one of our customers and they’ve been able to increase the number of signed agreements by 20% and increase their income by 35%.
How does it work?
The main functionality is the ability to manage your obligations from different financial institutions in one place. The users can schedule their obligations to be repaid in instalments or repay these immediately directly from the dashboard.
They can also see the overview of their previous payments and apply to change their payment schedule.
All actions can be completed from the dashboard, with a few clicks and with support from the customer care team if it’s needed.
Here’s the full list of the solution’s functionalities:
- Verifying and authorising users
- Payments management
- Signing settlements
- Payment schedule setup
- Managing payments online
- Applications and documents
- Communication: email, chat and call centre
- Business processes automation
- Decision engine
What are the benefits?
You may be wondering what are the benefits of the solutions. Some of these include:
- An additional, effective communication channel that’s working 24/7
- Reduced costs for the customer support centre
- Your customers no longer need to visit your outlet to sign an agreement
It’s worth mentioning that the debt collector can be used by clients who don’t usually use offer online banking and the services can be provided to both individuals and small to mid-size businesses.
How can Spyrosoft support you to build a customised solution?
Spyrosoft is currently working on improving and supporting the online debt collector, with a goal of helping financial institutions increase visibility in their digital channels and taking the burden away from their call centre teams.
Our developers and designers are responsible for implementation and production support, as well as environment configuration and project delivery, including UX + UI. They can also serve as consultants for systems functionalities, the viability study, and business implementation. Our team can also share their expertise considering introducing modern communication and data management tools.
At Spyrosoft, we’re able to provide you with a complete IT service, starting with ongoing expansion of the debt collector through to the implementation of additional solutions (including mobile applications and the call centre system) to the customer panel. We can guide your team through all their software-related endeavours, from initial ideas to the maintenance of implemented solutions. We can help you move into, the new, digital era.