Technical Support Engineer [Argentina]

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Technical Support Engineer [Argentina]

  • DevOps
  • Support

Requirements

  • High school diploma required
  • 3+ years of relevant experience in a previous hands-on Level 2 Technical Support or DevOps role
  • 2+ years experience with REST and RESTful APIs
  • Eager learner, ready to dig into many technical areas
  • Networking/web architectures including HTTP
  • Containers / Cloud Platforms (Docker, Kubernetes, AWS, GCP, Azure)
  • Experience with Access Management products, Identity Providers, Oauth2 protocol, JSON Web Token standard
  • Experience with databases (ideally MongoDB or RDBMS), search engine (ElasticSearch) is a plus
  • Experience with trace analysis, debugging, and JVM troubleshooting is a plus
About Gravitee

In 2015, four developers met while working on API strategy and implementation. The API world and API platforms were unnecessarily complex and no powerful open source solutions existed. Together, they decided to build a complete API platform
providing business owners effortless control over their entire API ecosystem.
Gravitee.io is the leading open-source API platform, enabling worldwide developers and business users to build, manage and monitor their APIs. As a team, we are driven by the purpose of giving customers effortless control over their growing API
ecosystem and a strong belief in the ethos of open source. By understanding customers’ connectivity challenges and anticipating their needs, we provide the most intuitive platform. We are growing rapidly and we are looking for exceptional people who are excited to join us on this career-defining journey.

About the role

Gravitee.io is taking APIs to the next level — we are the premier, open-source API platform and we want everyone to know how amazing our software is. To make this happen, we need someone passionate, ambitious, curious, and competitive looking to help our business and play a fundamental role in building something special. This is where you come in.
We are expanding globally to serve the needs of our large international clients who are predominantly in banking, healthcare, insurance, and more. Gravitee is the natural force of connection within the API space — join Gravitee.io and connect with your ideal opportunity.
As the Technical Support Engineer you will be responsible for delivering exceptional technical support to our customers. This is a hands-on, critical role in our organization and highly technical- the right candidate will enjoy problem solving with our clients in highly specialized and technical ways. Gravitee clients are the end-users of our platforms and are as technical as you are!

 

What you will be doing
  • Leading the investigation of multiple Support Tickets and working collaboratively to understand and resolve customer issues
  • Prioritizing issues and giving our customers located in multiple countries the level of duty and care they need to help implement our platform in their environments
  • Creating knowledge articles to complete our documentation and enabling customers to better understand product use cases
  • Being innovative within the team and with customers to help improve processes and tools

About Spyrosoft

Spyrosoft is an authentic, cutting-edge software engineering company, established in 2016. In 2021 and 2022, we were among the fastest growing technology companies in Europe, according to the Financial Times. We were founded by a group of tech experts with established backgrounds in software engineering, who created an ‘engineer-to-engineer’ workplace, powered by enthusiasm, fairness and authentic relationships. Having a unique offering, which bridge the gap between technology and business, we specialise in technology solutions for industry 4.0, automotive, geospatial, healthcare & life sciences, employee experience & education and financial services industries.

Benefits

More reasons to work with us

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Training budget

Use your personal training budget to gain new skills and knowledge.

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Internal initiatives

Take part in our knowledge-sharing meetups organised by and for tech enthusiasts.

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Remote work

In most projects, each specialist can work from any location they only want.

Recruitment process

It only takes a few steps

Different roles have different requirements, so the recruitment process depends on the specific position you are applying for.

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Checking your CV

We read every resume we receive carefully. If you meet our requirements, we will call you to learn more about your expertise and needs.
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Evaluating your qualifications

After an initial phone call, we check your skills with a task related to your position and provide you with feedback afterwards.
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Making an appointment

The next step is a meeting at our office or online, where you can learn more about the team and our work culture from a Spyrosoft manager and/or partner.
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Getting the answer

At Spyrosoft, we contact every person participating in the recruitment process. Upon acceptance, we will provide a list of the next steps.

Meet the recruiter

Leydis Aponte Spyrosoft

I always look for ways to promote our team and unite our collective potential to create great things. Spyrosoft is a great place to do it.

Leydis Aponte

Senior Recruitment Specialist

Meet the recruiter

I hunt unicorns – I have a keen eye for unique talent. At Spyrosoft, you’ll have an opportunity to reach your full potential.

Lucas D'hers

Senior Recruitment Specialist

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CONTACT OUR RECRUITMENT TEAM

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Technical Support Engineer [Argentina]

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