Join the most committed people in IT
We are looking for
IT Service Desk Analyst (UK)
£20,000 - £22,000 per annum
We are currently seeking an IT Service Desk Analyst to join one of the fastest growing technology companies in Europe. Working alongside one of our blue chip, major brand, Clients you'll be providing high quality IT service and support.
If you have experience of supporting the full Microsoft suite of desktop products including Office 365 and experience of working within an ITIL aligned environment, we would love to hear from you. Knowledge of AWS, Azure and Google Cloud servers/services would be beneficial.
Responsibilities of the IT Service Desk Analyst include:
- Performing 1st & 2nd Line Support queries
- Where required assisting with critical escalations
- Working with Service Desk colleagues to improve First Time Fix
- Working with Infrastructure colleagues on escalation of 2nd/3rd line incidents
- Working Knowledge of ticketing systems such as ServiceNow or Jira
- Experience of troubleshooting desktop and laptop hardware issues both locally and remotely
- Knowledge of other Microsoft products including Active Directory and DNS
- Knowledge of hardware rollouts projects
This is a great opportunity to join Spyrosoft, as well as the opportunity to work for one the fastest growing technology firms in Europe according to the Financial Times, we also offer the below benefits:
- 10% Pension employers contribution
- Flexible working arrangements
- Private Medical Insurance
- 25 days plus bank holidays
- Life insurance
- Onsite Parking for office days
- Cycle to Work Scheme
Do you know anybody who would fit the role?
Great! Simply, fill out the form below and we will take it from here.Send us a message
Meet the recruiter
WHAT YOU CAN GET
We support you at every stage
We've prepared life insurance on great terms for you.
Type of cooperation
An employment contract or B2B depending on your needs.
Crossfit or pilates? With the card you can enter selected gyms for free.
Flexible working hours
You're not an early bird? You can work for us when you are the most productive.
In most projects, each specialist can work one day a week from any location.
Private health care
We have several packages from two suppliers to choose from, without waiting in queues.
Every specialist has an assigned person who takes care of their career development.
Choice of equipment
You choose which equipment will work best for you.
Decide on your development. Go to a conference, learn a new language or buy a selection of books in your field.
Recruitment process (run remotely but you're more than welcome to visit us at the office)
We carefully read every CV we receive. If you meet our requirements, we call you to learn more about your skills and needs.
After talking on the phone, it's time for the technical part of recruitment, during which we can ask you to complete the task related to your position. We always provide feedback after this meeting.
The next stage is a meeting in one of our offices or online. You will have the opportunity to learn more about the team and work culture from the person who manages the department and/or Spyrosoft partner.
At Spyrosoft, we contact every person who was taking part in recruitment process. If we accept your candidacy, we will also send you a list of the next steps.