IT Service Desk Analyst (UK)


1st & 2nd Line Support
Knowledge of ticketing systems such as ServiceNow or Jira
Experience of troubleshooting desktop and laptop hardware issues both locally and remotely
Knowledge of other Microsoft products including Active Directory and DNS
Knowledge of hardware rollouts projects

Job description

Responsibilities of the IT Service Desk Analyst include:

  • Performing 1st & 2nd Line Support queries
  • Where required assisting with critical escalations
  • Working with Service Desk colleagues to improve First Time Fix
  • Working with Infrastructure colleagues on escalation of 2nd/3rd line incidents

Project description

We are currently seeking an IT Service Desk Analyst to join one of the fastest growing technology companies in Europe. Working alongside one of our blue chip, major brand, Clients you'll be providing high quality IT service and support.

If you have experience of supporting the full Microsoft suite of desktop products including Office 365 and experience of working within an ITIL aligned environment, we would love to hear from you.  Knowledge of AWS, Azure and Google Cloud servers/services would be beneficial.


This is a great opportunity to join Spyrosoft, as well as the opportunity to work for one the fastest growing technology firms in Europe according to the Financial Times, we also offer the below benefits:

  • 10% Pension employers contribution
  • Flexible working arrangements
  • Private Medical Insurance
  • 25 days plus bank holidays
  • Life insurance
  • Onsite Parking for office days
  • Cycle to Work Scheme

About Spyrosoft

Spyrosoft is an authentic, cutting-edge software engineering company, established in 2016. In 2021 and 2022, we were among the fastest growing technology companies in Europe, according to the Financial Times. We were founded by a group of tech experts with established backgrounds in software engineering, who created an ‘engineer-to-engineer’ workplace, powered by enthusiasm, fairness and authentic relationships. Having a unique offering, which bridge the gap between technology and business, we specialise in technology solutions for industry 4.0, automotive, geospatial, healthcare & life sciences, employee experience & education and financial services industries.


We support you at every stage

Check the benefits of working at Spyrosoft

Work from anywhere

Work from home, any of our offices or wherever you feel most comfortable.

Top-of-the-line equipment

We provide the equipment that best suits your needs and the requirements of your role.

Training budget

Use your personal training budget to gain new skills and knowledge.

Referral bonus

Not only do you get to work with your friends, but we also compensate you for the recommendation.

Internal initiatives

Take part in our knowledge-sharing meetups organised by and for tech enthusiasts.

Private health insurance

Keep your health in check with easy access to medical professionals.

Sports card

Keep your body in shape with access to multiple gyms, swimming pools and sports classes.

Meet the recruiter

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Natalie Tooley
Here at Spyrosoft, we are people-focused, I enjoy matching the right people to the right roles.
Natalie Tooley
Recruitment Specialist

Recruitment process (run remotely but you're more than welcome to visit us at the office)

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We check your CV

We carefully read every CV we receive. If you meet our requirements, we call you to learn more about your skills and needs.

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We check your qualifications

After talking on the phone, it's time for the technical part of recruitment, during which we can ask you to complete the task related to your position. We always provide feedback after this meeting.

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We make an appointment

The next stage is a meeting in one of our offices or online. You will have the opportunity to learn more about the team and work culture from the person who manages the department and/or Spyrosoft partner.

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You get the answer

At Spyrosoft, we contact every person who was taking part in recruitment process. If we accept your candidacy, we will also send you a list of the next steps.

IT Service Desk Analyst (UK)


£20,000 - £22,000 per annum

gross per month (employment)