Join the most committed people in IT

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We are looking for

IT Service Desk Analyst (UK)

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£20,000 - £22,000 per annum

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About Spyrosoft

Currently named the fastest growing technology company in Europe by the Financial Times, we were founded in 2016 by a group of IT experts with established backgrounds in software engineering. We specialise in technology solutions for industry 4.0, automotive, geospatial, healthcare & life sciences, employee experience & education and financial services industries. Our teams are based internationally – in Poland, UK, Germany, Croatia, USA and India.

Project description

We are currently seeking an IT Service Desk Analyst to join one of the fastest growing technology companies in Europe. Working alongside one of our blue chip, major brand, Clients you'll be providing high quality IT service and support.

If you have experience of supporting the full Microsoft suite of desktop products including Office 365 and experience of working within an ITIL aligned environment, we would love to hear from you.  Knowledge of AWS, Azure and Google Cloud servers/services would be beneficial.

Role Responsibilities

Responsibilities of the IT Service Desk Analyst include:

  • Performing 1st & 2nd Line Support queries
  • Where required assisting with critical escalations
  • Working with Service Desk colleagues to improve First Time Fix
  • Working with Infrastructure colleagues on escalation of 2nd/3rd line incidents
  • Working Knowledge of ticketing systems such as ServiceNow or Jira
  • Experience of troubleshooting desktop and laptop hardware issues both locally and remotely
  • Knowledge of other Microsoft products including Active Directory and DNS
  • Knowledge of hardware rollouts projects


This is a great opportunity to join Spyrosoft, as well as the opportunity to work for one the fastest growing technology firms in Europe according to the Financial Times, we also offer the below benefits:

  • 10% Pension employers contribution
  • Flexible working arrangements
  • Private Medical Insurance
  • 25 days plus bank holidays
  • Life insurance
  • Onsite Parking for office days
  • Cycle to Work Scheme

Do you know anybody who would fit the role?

Great! Simply, fill out the form below and we will take it from here.

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    Meet the recruiter

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    Natalie Tooley
    Here at Spyrosoft, we are people-focused, I enjoy matching the right people to the right roles.
    Natalie Tooley
    Recruitment Specialist


    We support you at every stage

    Check out the benefits of working at Spyrosoft

    Group insurance

    We've prepared life insurance on great terms for you.

    Type of cooperation

    An employment contract or B2B depending on your needs.

    Multisport card

    Crossfit or pilates? With the card you can enter selected gyms for free.

    Flexible working hours

    You're not an early bird? You can work for us when you are the most productive.

    Remote work

    In most projects, each specialist can work from any location they only want.

    Private health care

    We have several packages from two suppliers to choose from, without waiting in queues.


    Every specialist has an assigned person who takes care of their career development.

    Choice of equipment

    You choose which equipment will work best for you.


    Decide on your development. Go to a conference, learn a new language or buy a selection of books in your field.

    Apply now

    Recruitment process (run remotely but you're more than welcome to visit us at the office)

    Proces rekrutacyjny icon
    We check your CV

    We carefully read every CV we receive. If you meet our requirements, we call you to learn more about your skills and needs.

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    We check your qualifications

    After talking on the phone, it's time for the technical part of recruitment, during which we can ask you to complete the task related to your position. We always provide feedback after this meeting.

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    We make an appointment

    The next stage is a meeting in one of our offices or online. You will have the opportunity to learn more about the team and work culture from the person who manages the department and/or Spyrosoft partner.

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    You get the answer

    At Spyrosoft, we contact every person who was taking part in recruitment process. If we accept your candidacy, we will also send you a list of the next steps.