Customer Support

Salary

5550 - 6150

gross per month (employment)

45-50

+VAT (B2B) per hour

Location

Warsaw
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Customer Support

Requirements

Excellent communication, organisation and customer service skills Ability to address complaints and issues with effective solutions and a positive attitude Passion for delighting customers with above and beyond service Ability to analyse, listen and make recommendations  A “Can Do” attitude  Ability to troubleshoot client issues and incidents with products Enthusiasm for new technologies in gaming  Fluent English is mandatory Experience with Zendesk will be a plus

Job description

Are you a passionate gamer? Yes? Well, that’s just perfect. If not (yet), there’s a high chance you’ll become one when you join us for this project. We’re looking for Customer Support who wants to take part in shaping the world of professional gaming and esports. Our client is a top producer and one of the pioneers of gaming gear for pros. For the last 20 years, they’ve been making cutting-edge hardware and software products that help professional PC and console gamers realize their full potential and achieve the highest results. Now you can become a part of that too.

Responsibilities: 

  • Manage inbound customer communications – respond to address customer questions, requests, and issues
  • Support customers via chat, phone, email, or ticketing system
  • Handle high-level application usage or “How-to” questions
  • Advise customers on how to successfully leverage the product/service based on their unique needs.
  • Act as a product expert – providing customers with knowledge about the operation of the product
  • Diagnose and fix the general and specific problems

About Spyrosoft

Spyrosoft is an authentic, cutting-edge software engineering company, established in 2016. In 2021 and 2022, we were among the fastest growing technology companies in Europe, according to the Financial Times. We were founded by a group of tech experts with established backgrounds in software engineering, who created an ‘engineer-to-engineer’ workplace, powered by enthusiasm, fairness and authentic relationships. Having a unique offering, which bridge the gap between technology and business, we specialise in technology solutions for industry 4.0, automotive, geospatial, healthcare & life sciences, employee experience & education and financial services industries.

WHAT YOU GET

We support you at every stage

Check the benefits of working at Spyrosoft

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Work from home or the office

Depending on the position, you can work remotely, from the office or in a hybrid model.

your own equipment

Top-of-the-line equipment

We provide the equipment that best suits your needs and the requirements of your role.

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Training budget

Use your personal training budget to gain new skills and knowledge.

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Referral bonus

Not only do you get to work with your friends, but we also compensate you for the recommendation.

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Internal initiatives

Take part in our knowledge-sharing meetups organised by and for tech enthusiasts.

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Private health insurance

Keep your health in check with easy access to medical professionals.

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Sports card

Keep your body in shape with access to multiple gyms, swimming pools and sports classes.

CONTACT OUR RECRUITMENT TEAM

Apply for
Customer Support

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