Struggling to reach debtors, juggling between multiple systems, losing time on mundane tasks, high operational costs…
Do you also wrestle with any of these common debt collection challenges?
The underlying cause of these problems is the lack of easy access to the necessary, up-to-date information on debtors in one place and not using the potential of advanced analytics and automation.
This is where debt management software comes on stage. From this article, you’ll learn how it can help you overcome your biggest debt collection pain points, make the process smoother and more cost-effective as well as improve your overall customer service. Let’s jump straight to the first benefit.
Make informed decisions thanks to real-time insights
At the end of the day, an effective debt collection process depends to a large extent on the accurate credit risk assessment. Debt management software allows you to generate insightful reports combining a variety of data on a debtor’s life situation as well as their credit history, so you can single out at-risk borrowers.
You can then prepare a personalized repayment plan with a tailored instalment schedule, the adjusted number of instalments and customized repayment time according to a debtor’s specific life circumstances. More financial comfort for the debtor means a lesser risk of cash flow gaps, thus lower debt collection costs.
You can also use the advanced reporting and analytics functions to get insights about your debt collection process, such as average cycle length, costs, or arrears. Based on this information you can hone or reshape your debt collecting strategy to collect more and spend less.
Manage all obligations under one roof
One of the greatest advantages of debt management software is that it allows you to cover the debt collection process end to end: from the first invoice to the payment of the last debt instalment. No need to juggle between client’s internal systems, as they are all integrated within one software.
Debt management software makes contact easier
Gone are the times when a telephone was the main contact channel. These days making unannounced calls is pretty much a wild-goose chase: it’s hard to hit the perfect timing, plus, too many contact attempts may make people feel like being hunted.
Why not exceed customer expectations and use other available options in one integrated, multichannel approach? With debt management software, you can plan your communication strategy across various channels: email, internal chat, or phone, and reach your customers at the right time, through the right means. Also, the debtors can contact you at their convenience, 24/7, which builds a much better customer experience.
And while we’re at it…
Give the borrowers access to all their information whenever they want
Often debtors feel like they’re losing control over their dues. They don’t know how much payment is still outstanding, nor can they easily access their payment history.
Debt management software gives debtors a clearer view of their debt status as all their documents are stored in one place and can be shared in real-time. They can keep track of the process, see the balance due and check when the debt is paid.
Also, more independence on the debtor’s side means less burden on your team’s shoulders. This takes us to the next key benefit: cost-efficiency.
Use automation to cut operational expenses
Since debt management software allows you to give more control to the debtors, you can reduce the cost of a call centre infrastructure and customer support. Also, you can minimize operational costs by automating the most repetitive tasks.
You can for example use advanced analytics to divide debtors into specific segments based on their credit risk score or debt age and then target them with different automated campaigns.
Your team, freed from menial tasks, can instead focus on optimizing the debt collection process and building stronger customer relationships.
Collect more, cut down costs and amplify customer experience
In a nutshell, debt management software allows you to focus on the core of your business and maximize the effectiveness of your processes. You can use the full potential of data for your and your customers’ benefit. The bottom line is smooth cash flow, bigger profit, lower expenses and satisfied customers.
If you want to see how debt management software works in practice, check out DebtPro, a fully-customised platform created by and for financial experts. See more details and book a free demo >>